How we know our customers and show them we care

For being the best customers, we want to return the favor and show you why we love you. For all your love, we want to continue to create an excellent customer experience that will make you want to partner with us forever. Here are your happy stories.

Know our customers
With amazing customers like you, we are constantly hearing feedback about all the reasons you love line. While we never get tired of hearing about it, we thought we will take this time to appreciate your feedback by sharing it with the world.

In this article

We are grateful that you have taken the time to send positive feedback which is shared with all of our staff. A simple “Thank You” from you goes a long way. Here are a few highlights from you, our dear customers, to show how well we know our customers:

Words of affirmation

Nothing says “I appreciate you” like being there for your customers when they need you the most. And recently, Bennet Hendrick needed some emergency help. He signed up with line and received the timely help that he needed. He says, “Thank you line for being there, I needed an emergency car repair and thanks to your service I was able to get cash to help my family ensure the car was running safely.” Always happy to help in your time of need Bennet. You can count on us.

Friendship goals

There’s a saying that goes “A friend in need is a friend indeed”. We at Line have got your back when you need us most. You don’t believe us? Here’s what Sanchez Gosain has to say about his recent experience with us, “Thank you line, I got approved for $50 and that has been a huge help this Christmas when I was broke and payday was still away. Now situations like this don’t mean making an embarrassing call to the family or friends for money. Line is transparent and honest, they do exactly as promised. line you ROCK!”  Right back at you Sanchez, we appreciate your loyalty. 

How well we know our customers

When your finances are on the line, get a line! Misty Lemley had a small situation with her money: “I was in a bind and needed money ASAP, I subscribed to Line and my process took less than five minutes. It was a very simple process and the money goes into your card almost instantly. I would recommend line to anyone who needs a little something to get you by when you’re in jam.”

Tysha Cooper also testifies to having experienced a smooth onboarding process. “I had no problem linking my bank account with the app, it was a smooth process, now to get qualified for a much larger line advance in the foreseeable future, but I’m grateful for the small amount I qualified for today.”

We know what our customers need

Line is there for you 24×7, 365 days a year! So in your good days and bad, we’re around for you. We want to journey with you even through the smallest problems like we did with Wagner Henke.

Here’s his story, “My repayment date was wrong and when I reached out to the team, they immediately fixed my problem. This service is amazing and helps people when they need it most. $1.97 is a small price to pay for money in your account immediately. Thank you for your service.”

Denitta Spurgin says, “So far, it’s awesome. Ran across it during thanksgiving, decided to download it and within 10 minutes I had $150 credit to my account. I paid my first line and was able to get another one around Christmas.” See, we’re always there! We’ll be there for when the rain starts to pour, we’ll be there for you like we’ve been there before. (credits to The Rembrandts for this super-apt song)

The customer is always right

Do you know that feeling when you find the right thing at the right time? Whether it’s your life partner or an instant cash app like line – the feeling is still the same. Line is your “right thing at the right time” money partner. One of our customers, Crane Avril said. “I’m upset because I depend on line to completely track my finance and now my wife thinks I’m a financial genius.” Well, for starters, you are a genius for confiding in us. Second, we’re glad that we play a part in your happy marriage. Thirdly, line can help you budget. We have all the features that will help you save, spend, plan and protect your finances. 

More stories from our happy customers

“Out of all the cash advance apps that I have tried this has been the easiest to navigate with the fastest way to deposit cash. I truly appreciate the amount of money it saves from taking out payday loans at 300% interest. Thanks.”

–Tamara Perez

“This is one of the easiest apps I’ve ever used. I have no trouble with my payment which is better than some apps where I have to put in my card number every time I make a payment. And once I paid I can access the funds right away. There’s no cool-off period. I have to say that I love that my friend referred me here.”

– Circus baby

“The developers of this app are creating and posting updates frequently which makes it better and better each time. The support staff is efficient, friendly and works quickly to resolve any technical issues. Even if you don’t qualify for line initially the other features are helpful to work towards being qualified and also help people succeed financially.”

–Tim Landrum

“Honestly, I’m new to this app and it’s not something I would normally try. I am 63 years old without any credit history and no one is willing to give me a chance to improve my situation. What impressed me the most about line is that you helped me get back on track. Your ability to quickly respond to a situation shows that you care. Thank you!”

– Bon0629

“I have used a similar app for almost a year and wanted to try line. The verification process was seamless. I like that the app allows us to add more than one bank account.”

– Auniquenick

We are all customers to some business or the other. And we all love it when the company takes time and effort to look into our needs and create excellent customer experiences. That’s how we show we know our customers!

Today is Know Your Customer day and it was so fulfilling for us to know how we’ve been making a difference in your lives in whatever small ways we could. Read all about what the day means to us at line. We appreciate you, your loyalty and we look forward to serving you for years to come!

This page is purely informational. Line does not provide financial, legal or accounting advice. This article has been prepared for informational purposes only. It is not intended to provide financial, legal or accounting advice and should not be relied on for the same. Please consult your own financial, legal and accounting advisors before engaging in any transactions.

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